Privacy Policy

1. Who we are

Optovo is a digital marketing and software studio based in Los Angeles, California, working with clients nationwide. You can reach us any time at [email protected] or +1-818-324-2558.

2. Information we collect

We collect only what we need to respond to you and deliver our services:

• Contact details you give us — your name, email address, phone number, company, and website.
• Project details you share through our forms — your goals, budget context, timeline, the service areas you’re interested in, and anything you type into a brief or notes field.
• Messages you send us by form, email, SMS, or chat.
• Technical and usage data collected automatically — IP address, browser and device type, pages viewed, and referring links — through cookies and similar technologies.

We do not knowingly collect sensitive categories of personal information, and we do not require them to work with us.

3. How we use your information

• To respond to your inquiry and follow up about working together.
• To provide, schedule, and support the services you request.
• To send you transactional and account messages (confirmations, scheduling, updates).
• To send you marketing or promotional messages where you have consented, and from which you can opt out at any time.
• To operate, secure, and improve our website and services.
• To comply with our legal obligations and enforce our terms.

4. SMS / text messaging terms

By providing your phone number and agreeing to receive text messages — for example, by checking the SMS consent box on one of our forms, providing your number in the course of an inquiry, or texting us first — you consent to receive text messages from Optovo at the number you provided. The specifics:

• How you opt in: consent is given expressly when you submit a form on our website (such as our project / quote request or contact form) and agree to the SMS disclosure, or when you otherwise provide your number and agree to be texted. Consent to receive marketing texts is not a condition of any purchase or service.
• Types of messages: conversational replies to your inquiry, appointment and scheduling coordination, account and service updates, customer care, and — where you’ve consented — occasional promotional offers.
• Message frequency: message frequency varies based on your interaction with us.
• Cost: message and data rates may apply, according to your mobile carrier plan.
• Opt out: reply STOP to any message at any time to unsubscribe. You’ll receive one confirmation, then no further texts unless you opt back in.
• Help: reply HELP for assistance, or email [email protected].
• Carriers: mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing strictly limited to subcontractors that support our own services (for example, the messaging platform we use to actually deliver texts) is permitted solely to operate the messaging program, and those providers are contractually prohibited from using it for their own purposes.

5. How we share information

We do not sell your personal information. We share it only in these limited cases:

• Service providers who process data on our behalf to run our business — for example, email delivery, SMS delivery, hosting, analytics, and CRM — under agreements that limit their use to providing those services.
• Legal and safety reasons — to comply with law, respond to lawful requests, or protect the rights, property, and safety of Optovo, our clients, or the public.
• Business transfers — if Optovo is involved in a merger, acquisition, or sale of assets, with notice consistent with this policy.

As stated above, mobile opt-in data and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

6. Data retention

We keep your information for as long as needed to provide our services, follow up on your inquiry, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or de-identify it.

7. Your rights and choices

• Access, correction, deletion: you can ask us for a copy of your personal information, to correct it, or to delete it.
• Marketing opt-out: reply STOP to texts, use the unsubscribe link in emails, or email us — we’ll honor it promptly.
• California (CCPA/CPRA): California residents have the right to know what we collect, to delete it, to correct it, and to opt out of “sale” or “sharing” (we do neither). We won’t discriminate against you for exercising these rights.
• Other regions: where applicable law (such as the GDPR) grants additional rights, we honor them.

To exercise any of these, email [email protected]. We may need to verify your identity before acting on a request.

8. Cookies and analytics

We use cookies and similar technologies to keep the site working, remember your progress in our forms, and understand how the site is used so we can improve it. You can control cookies through your browser settings; disabling them may affect some features.

9. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is perfectly secure, but we work to protect your data and to respond appropriately if an issue ever arises.

10. Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we’ll delete it.

11. Third-party links

Our site may link to third-party sites we don’t control. Their privacy practices are their own — we encourage you to review their policies.

12. Changes to this policy

We may update this policy from time to time. When we do, we’ll revise the “Last updated” date above. Material changes will be reflected here, and your continued use of the site means you accept the updated policy.

13. Contact us

Questions about this policy or your information? Email [email protected], call +1-818-324-2558, or write to Optovo LLC, Los Angeles, CA.